Technology Services

Welcome To SJPS Technology Department

Have a question or need assistance? Call our help desk line at 989-227-4085 or email us at helpdesk@sjredwings.org.

If you are a staff member, please submit a ticket below using OS Ticket.

Students or Staff members who bring a personal device please use the Wi-Fi Guest Instructions.

St. Johns Public Schools is introducing a new technology Protection Plan. Students in 6th-12th Grade have the option to opt into this yearly program. A quick outline of the costs and benefits are below but for more information click on the Student Device and Electronic Use Agreement Handbook Button in the next section.

Technology Protection Plan

$20

First Repair Fee

Second Repair Fee

Third Repair Fee

$30

Fourth Repair

Lose Device Access

St. Johns Public Schools has committed to being a 1:1 district, meaning there are enough devices to give each student their own. Below is the SJPS Student Device and Electronic Use Agreement.

If the Issue is	Try This
Won't Turn on	Is It charged? Does the charger work? (Try it on another Chromebook) Plug the device in, open the lid, leave it plugged in for 10-15 minutes.
Can't Connect to WiFi	Are you trying to connect to SJPS Chrome? Powerwash the Chromebook, (see instructions below)
Can't Login	Are they typing it correctly Is the keyboard typing correctly Powerwash the chromebook, (see instructions below)
Screen Display Not Working	If the screen is broken, send it to tech for repairs ($75 charge) Make sure it is charged Powerwash the Chromebook (see instructions below)
Keyboard/mouse Issues	Powerwash the Chromebook (see instructions below)
Not Charging	Verify they have the proper charging cable Are both parts of the charger connected tight? Is there any damage to the charger? ($21 replacement charge)
Slow	Clear the cache (See instructions below) Make sure the computer is up to date (see instructions below) Delete any extra extensions
Text is zoomed in or out	Control + will make the text larger Control - will make the text smaller Ctrl + Alt + Brightness - To adjust zoom level